Privacy Policy

OperixIA ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services. Please read this policy carefully. By using our Services, you consent to the practices described herein.

1 Information We Collect

Personal Information

We may collect the following personal information when you register, use our services, or contact us:

• Full name, email address, phone number, and mailing address.
• Date of birth and government-issued identification for verification purposes.
• Financial information including wallet addresses and transaction history on the Platform.
• Employment information, company/organization name, and professional title.
• Communication preferences and correspondence records.

Automatically Collected Information

When you access our Services, we automatically collect:

• Device information (type, operating system, browser type and version).
• IP address and approximate geolocation.
• Usage data including pages visited, features used, time spent, and navigation paths.
• Referring URLs and search terms that led you to our website.
• Log data including access times, error logs, and system activity.

2 How We Use Your Information

We use collected information for the following purposes:

• To provide, maintain, and improve our Services and Platform functionality.
• To process transactions, manage your account, and provide customer support.
• To verify your identity and comply with Know Your Customer (KYC) requirements.
• To communicate with you about updates, security alerts, and administrative messages.
• To detect, prevent, and address fraud, security breaches, and technical issues.
• To comply with legal obligations, regulatory requirements, and law enforcement requests.
• To analyze usage patterns and improve user experience and service offerings.
• To send marketing communications (with your consent, where required by law).

3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our Services.

4 Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Platform (hosting, analytics, payment processing) under strict confidentiality agreements.
• Legal Requirements: When required by law, subpoena, court order, or government request.
• Protection of Rights: To protect the rights, property, or safety of OperixIA, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
• With Your Consent: When you have given explicit consent for a specific sharing purpose.

5 Your Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal information:

Under GDPR (European Economic Area Residents)

• Right of Access: Request a copy of your personal data we hold.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request limitation of how we process your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Under CCPA (California Residents)

• Right to Know: Request disclosure of personal information collected, used, and shared.
• Right to Delete: Request deletion of personal information collected from you.
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal data).
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us at privacy@operixia.com. We will respond to verified requests within 30 days (GDPR) or 45 days (CCPA).

6 Data Security

We implement robust security measures to protect your personal information, including:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Multi-factor authentication (MFA) for account access and administrative systems.
• Regular security audits, vulnerability assessments, and penetration testing.
• Access controls based on the principle of least privilege.
• Continuous monitoring for unauthorized access, breaches, and anomalous activity.
• Secure data backup and disaster recovery procedures.
• Employee security training and background checks.

While we strive to protect your information, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any breach in accordance with applicable laws.

7 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account data: retained for the duration of your account plus 5 years after closure.
• Transaction records: retained for 7 years as required by financial regulations.
• Communication records: retained for 3 years after last interaction.
• Analytics data: retained in anonymized form indefinitely; identifiable data for 2 years.

8 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms.

9 Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date and, where required, by sending an email notification. Your continued use of the Services after changes constitutes acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

For GDPR-related inquiries, you also have the right to lodge a complaint with your local supervisory authority.